Refund policy

You have the right to cancel the purchase of the goods within 14 days from the date of receipt of the parcel (without giving any reason).

Where this right is exercised, the Buyer is obliged to submit a written statement of withdrawal from the contract and to send the delivered product to the address of the shop. The cost of return postage is borne by the Buyer.

Return address:

Lovro, E-Commerce Solutions Sp. z o.o.
Centrum Panattoni, ul. Logistyczna 6,
05-250 Ciemne, Dok 31-27
(note on the parcel: Withdrawal from the contract / Return)

To initiate a return, you can contact us at lovro@primaveraparfum.pl. Please remember that returns will have to be sent to the following address: 

The properly protected parcel should be sent back to the following address:

Lovro.pl, E-Commerce Solutions Sp. z o.o.
Centrum Panattoni, ul. Logistyczna 6,
05-250 Ciemne, Dok 31-27
(note on the parcel: Withdrawal from the contract / Return)

the cost of sending the product back is borne by the Buyer

The withdrawal from the contract form can be downloaded from this link: link

If you have any questions about returns, you can always contact us at lovro@primaveraparfum.pl.